Buyer Guidelines about Shipping & Customs

A.Import duties, taxes and charges is not included in price, buyer has to pay import tax. Differ country different tax fee. like Chile or ARGENTINA or Spain etc, tax maybe over usd 30-90.

B. We pack very carefully with foam, will arrive in a good condition!

C. when goods arrived, don’t sign firstly, inspect goods,if come with broken, pls reject, then we can get some compensation from post office. If you had signed, and found goods broken, pls ask delivery company to open a prove that goods come with broken. why do this, because delivery company never take responsibility for their mistake. and we suffer big lost!

D. please get parcel on time.

E.if parcel hold in customs, buyer did not help clearance, like offer invoice to customs; or parcel arrived but did not take it, then being sent back. we did not have responsibility to pay the ship cost back to China, more than USD70.

F. Please note Hongkong air post is Hongkong post sea freight to customer, about 60 day to arrive, please pay attention! Return Policy · We offer refund if goods come with broken, pls send us clear pictures to prove its broken, within 7 days after delivery. We will offer you full refunds only when the item you received is different from the description, please return it within 7 days after you received it! After we receive the item,we will give you a full refund or exchange! Please contact us if with problem.

About Feedback

1. If you are satisfied with our goods, please give us five stars and good comments, thank you. we will do more good work for you.

2.Please don’t give us bad comments before the problem is solved.

Selling policy

Different items can be combined to ship · small goods can be sent via DHL or Fedex or UPS, but guitar is not suitable, big weight·